Order Hub
Find active and historical orders, check their source and follow their operating status.
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First shift: Kitchen Expediter
Which systems should a new kitchen expediter learn?
Start with KDS. Use Order Hub only to look up an exception when a lead asks. Use Leftover Stock only when assigned at closing. Do not change recipes, Sales BOMs, stock balances or production batches.
Never complete an order just to clear the queue
Can I complete an old or busy order to remove it from the screen?
No. Completion confirms that the order is ready for handover and can affect downstream records. Keep the ticket number and ask the shift lead if it is missing, wrong or duplicated.
Import each external-sales week once
Can I import a sales week again to correct a total?
No. Compare the preview with the source report and import once. If a total is wrong, keep the evidence and report the issue before another import.
Who can use it
Before you start
- You have the order number, customer name or approximate time if investigating one order.
Know the screen
1
Order filters
Narrow the list by status, source or date.
2
Order detail
Shows lines, choices, payment and status history.
Step by step
1
Filter before opening a large list.
2
Open the matching order and verify its source and status.
3
Record the order number when escalating an issue.
Watch out
- Do not mark an order complete just to remove it from the queue.
UAT screen reference
Screen reference is captured from the UAT page after this workflow is verified.
Pending verified UAT capture
Source page: /orders